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Hommunity
Enabling tenants to report, track, and resolve issues efficiently.
Company
Concept
Services
UI/UX Design / Illustrations / Branding
Model
B2C
Year
2018
Hommunity
Enabling tenants to report, track, and resolve issues efficiently.
Company
Concept
Services
UI/UX Design / Illustrations / Branding
Model
B2C
Year
2018
Research
In addition to my own experience as a tenant, I asked my friends about the challenges they face in their residential communities to better understand the primary needs for this product.

My inspiration came from community-focused and issue-management products, as well as dedicated solutions for homeowners' associations.
the problem
Managing issues in a residential setting can be frustrating. Often, tenants are unsure who is responsible, how to reach the appropriate person, or what the status of a reported issue is. It typically takes time to resolve problems, and tenants may feel uncomfortable following up with the responsible staff.
Goal
Creating a platform that enables tenants to report issues to management, define their urgency, and track their status until they are resolved.
User Flow
Defining Presonas
Low Fidelity Wireframes
Sign up using social networks or an email address.
Creating an issue by selecting a category, providing a description, and setting the urgency level.
The sign-up process is divided into phases, allowing users to focus on the required information while reducing cognitive load.
First-time experience on the main feed: users can post updates, report issues, create polls, or organize events.
Illustrations